Posts tagged "Gain Confidence, Class and Communication Skills with Etiquette Products"

Mamas Don’t Let Your Babies Grow up to be Clods!

July 15, 2011
Kids at the pool

I live in a community that is known for its beautiful scenery, slow living pace and romance. We are not known for our great customer service, and I can see that we’re really not putting our best foot forward.Every summer my grandson comes to stay with me to take a two-week swimming class at the local pool.  Last year I was somewhat surprised when one of the moms offered me her seat. I have to confess that on the one hand I was delighted with her manners, on the other I felt like my middle age was showing.

This year it’s a whole new story. Several times this week, tweens (under 14) were sitting in the seats at the pool while other parents stood by. And this morning a man kept his seat while a woman rose to offer me hers.  I guess her mother taught her about good manners.

While I am delighted we are known for romance. It would also be wonderful if we were known for our manners and great customer service.

How can you do that?  By having awareness and showing courtesy to those around you—no matter how old you are. And a note to the moms: If you don’t see it, we sure can’t expect it from your children.

The fact of the matter is this: Common manners aren’t so common anymore.

What about you? Have you been in situation where you found yourself surprised by someone’s lack of courtesy?

Share in the comments below!

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Posted by Margaret in Everyday Etiquette and tagged , , ,

Lessons from LAX

March 22, 2011

On a flight that took me through Los Angeles International Airport (LAX) en route to Canada, my fellow travelers and I were told to pick up our luggage and go through customs.

crowd of people at baggage claim

We made our way to the baggage-claim area and positioned ourselves around the luggage carousel, watching bag after bag tumble down the ramp. As the area filled up with travel-weary folks, people started peering over each others’ shoulders and jostling for position.

Granted, some of this is to be expected. After all, everyone there had just been on a long flight, and everyone was preoccupied with their own agenda.

As I stood there waiting and chatting with a new acquaintance, a late-comer arrived with two small children, a large, bulky backpack and a luggage rack in tow. He stood behind us, waiting to spot his bags, and every few minutes I heard him scold his son. “Stop running around and bumping into people!”

Within moments of saying this, he spotted his bags. Without a word, he pushed himself between my acquaintance and I, smashing his backpack into my arm as he reached for a bag. Turning, smashed into me again as he carried the bag to his cart.

Moments later he was back for the next bag, again pushing his way through without a word… until I heard him snap at the boy, “Stop it! You’re bumping into people left and right, and someone’s going to get hurt.”

Isn’t that the way it goes sometimes? We’re so concerned with the misdeeds of others that we develop a blind eye to our own ways. It’s not hypocrisy so much as a simple lack of awareness.

As I made my way to the next gate, rubbing my shoulder as I went, the wise words of Emily Post came to mind:

“Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use.”

Do you have an etiquette lesson you’d like to share? Love t0 hear your story below!

image: Theerin

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Posted by Margaret in Everyday Etiquette and tagged , , ,

How to Accept a Compliment

March 12, 2011
Receiving a compliment can make your day

You walk into a room and a friend approaches you and says, “Wow, you look fantastic! Love that color on you!” Or you’ve just given a presentation—one that you were probably sweating over for weeks—and your boss catches up to you after your big debut and says “Great job on the presentation. You really nailed it.”

What’s your first response? Do you immediately look away or start mumbling something about the weather?

Sound familiar?

When given a compliment most people brush it off, talk over it, or even argue the compliment by saying something like “Really? I’ve had this dress forever” or “I didn’t think so. I stuttered the whole time.”

Receiving a compliment, graciously, is one of the most difficult things for many people to do. Some will even deflect the compliment by making a joke of it, and that can be uncomfortable for the person giving the compliment.

So, the next time you receive a compliment, I want you to follow these 5 steps. If you do, I promise it will get easier and easier to accept a compliment – and it will make the compliment giver feel more inclined to “share the love” with other well-deserving friends who could use a pick-me-up from time to time.

When receiving a compliment, do the following:

    1. Stop thinking and listen to what the person is saying to you. Don’t disregard or shoo away the words before he is finished. Let the compliment “giver” say what he wants to say.
    2. Do not, for any reason, respond with negativity. Not even with a negative tone. By doing this, you are inadvertently disrespecting an act of kindness from that person.
    3. The first thing you should say when you are given a compliment is: Thank you. Then, follow up with something that reflects the compliment the individual has given you. If your friend compliments you on how you look, say something like “Thank you. I just got this dress.” This will show not only that you are listening, but that you appreciate (and accept) the compliment.
    4. When someone is giving you a compliment, look them in the eye when you respond. This shows engagement and true appreciation.
    5. Don’t counter-compliment. It will come off as insincere. “You look great, too” doesn’t have the same effect when you’ve just received a compliment. Think about it. Tuck the counter-compliment away for another time.
    6. Pass on the kindness. Every time you receive a compliment (I mean, REALLY receive it), think about how good it felt. How much it brightened your day. Think about how much you can impact another person’s day with a few simple words. Implement the “bounce back” mentality and make someone’s day – every day.

Although accepting a compliment can be tough, it can really make your day. Think about a time when you truly accepted a compliment. Didn’t your day seem lighter? Didn’t you walk just a little taller? Give yourself permission to feel good about yourself. And then, pass it on.

What’s the first thing you do when you receive a compliment? I’d love to know your thoughts. Share with us in the comments below!

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Posted by Margaret in Everyday Etiquette and tagged , ,

10 Tips for Chat Room Etiquette

March 3, 2011

Chat roomChat rooms are great places to “meet” people from all around the world. But it’s important to remember involvement in virtual communication still requires proper etiquette to ensure a pleasant experience for everyone in the room.

For those of you who are new to chat rooms, I’ve put together these etiquette tips before you enter a chat to ensure you have a flame-free experience!

  1. Review the “rules of engagement” when you join the community.
  2. If it’s your first time in the room, try “lurking” for a while to get a feel for how the chat room operates before jumping in.
  3. When you’re ready to participate, introduce yourself first. Just like you would when meeting people in a “real” setting.
  4. Avoid using profanity or offensive language. Keep it clean!
  5. Typing an entry in all caps can be considered rude, and is the equivalent to YELLING. Constant “shouting” will turn off other chatters. Keep the “noise” to a minimum.
  6. When addressing someone in the chat, use their screen name. Chats move quickly and it can be difficult to catch the conversation if you’re not clear.
  7. Don’t get too personal. Don’t use your real name or reveal any personal information in a chat room.
  8. Avoid direct confrontations with abusive users. If a chat host is available, alert them of the abusive chatter, but don’t engage them.
  9. Don’t do ALL the talking. Respond to questions and comments. Be part of the conversation, but don’t fill the chat board with “all about me” entries! Listening is part of communication.
  10. Welcome all newcomers that enter the chat room. Remember when you were a “newbie”?

There are so many opportunities for people to connect online. It still amazes me at how easy it is today to connect with someone half a world away!

No matter where you meet people online, following just a few common courtesies will ensure that

the experience is enjoyable for you – and for your new friends!

photo: ChristylnsDesign

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Posted by Margaret in Etiquette Tips and tagged , , ,